FAQ
Can I cancel/edit my order?
At this time, once an order is placed, we are unable to cancel or edit. If you have any specific questions, please reach out to contact@markthouse.com
What if my tracking indicates that my package was delivered but I still haven't received?
If your package appears to be missing, we encourage you to first:
Check if the package was delivered to a neighbor's home.
Check with the shipping carrier within 24 hours as sometimes, the drivers mark the order as delivered before it actually has been.
If you are still unable to locate the package after the labeled delivery date, please contact contact@markthouse.com so that we can help!
Do you ship outside of the United States?
At this time, we only ship within the US, but we look forward to sharing the MARKT HOUSE love and hope to offer international shipping in the near future.
Is my personal data safe with you?
Our community means the world to us. We do everything we can to protect and keep you safe. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
How long does it take to get my order?
Check out our shipping policy for all details on shipping terms, timelines and additional rate options.
Do you offer free shipping?
Ground shipping is free. Check out our shipping policy for faster rate options and additional information.
Do you accept returns?
Although we hope you love your purchase, we understand we can change our minds. Please refer to our return policy for all details on how and when to request and process a return.