Refund policy

*Please note, all sale items are final sale. Unfortunately, we cannot accommodate returns if you used a promo code at this time.

Eligibility for Returns

• Items must be returned within 10 days of delivery.
  • You have 5 days to request a return from receipt
  • Once you receive the return shipping label, you have 5 days to ship the return
• Products must be unused, in complete original packaging, and in resalable condition.
  

How to Initiate a Return

Within the 5 days of receipt:

1. Access the Portal: 
   1. Log into your account on our online store.
2. Select Items and Reason: 
   1. From your customer account page, you can view your orders, select eligible items for return, and choose a reason for the return. 
3. Submit the Request: 
   1. Submit the return request.
4. Track the Process: 
   1. You can track the progress of your return request through your account page. 
5. Receive Labels and Refunds: 
   1. After we have approved the return (within 24 hours) you will receive a return shipping label via email.
   2. You have 5 days to dispatch the return from receipt of the label. If you do not send back within the 5 day timeline, you may not be eligible for a return.
6. Ships the item back:
   1. Please ensure to include your packing slip in your return shipment. 
      
   2. Once received and processed, the refund is issued. 

Return Shipping Costs

• Customers are responsible for a $10 return shipping fee.
• Original shipping charges are non-refundable.

Refunds

• Once your return is received and inspected, we will notify you via email if your return is not approved.
• Approved refunds will be issued to the original payment method within 14-20 business days.
• If the item is not in acceptable condition, we reserve the right to deny the refund.

Damages

• Please contact us at returns@markthouse.com with your order number and images within 2 days of receipt if the item you received is incorrect, defective, or damaged so that we can rectify on your behalf.